FAQ

Can I make my payments online?

Yes, by clicking Pay Your Bill, you will be taken to the page where you can enter your account information & pay your bill online. You will just access your account by verifying your First Name, Last Name, Birth Date, Last 4 SSN, & your 12 digit account number. We can also do this over the phone if you'd prefer.

Can I apply for a loan online?

Yes, everyone can apply online with our simple application & some will even be able to complete the full process online including signing documents electronically. Click Apply Now to apply or Learn More to find out more information.

Is Tower Loan hiring right now?

We're always hiring! Click Learn More to find out about open positions in your area.

Will my rate change during my loan?

No, all of Tower Loan's rates are fixed rates & the repayment terms will not change during the life of a loan.

What is the interest rate or APR (annual percentage rate) on a loan?

The interest rate and the APR will vary based on the type of the loan, the amount, & the repayment schedule. Contact your local branch & our staff can see what you qualify for today.

What types of loan does Tower Loan offer?

All of Tower Loan's products are installment loans. This means the interest rate & repayment term do not change throughout the loan. We offer loans for whatever problems arise where someone needs financial help.

Can I see customer reviews for Tower Loan?

Yes! We love to capture real reviews by real customers. You can click here to see these experiences from our customers.

Does Tower Loan offer title loans?

We do offer loans that use a title to an automobile or other collateral that has a title. Contact us to apply or learn more about our loans.

I cannot get access to make a payment.

If the information you’re entering to access online payments doesn’t match our records, you will not be able to reach your account. Please give us a call to verify the information we have in your account.

How do I create a login for monthly statements?

We provide electronic statements at no charge for your accounts. Simply enroll your account by clicking Enroll Now & it'll walk you through the account setup. 5 Days prior to your payment, you'll receive an email to let you know your statement is available.

Where is Tower Loan located?

Tower Loan is located in Mississippi, Louisiana, Missouri, Alabama, Illinois, & Texas. Click Here to find the branch nearest you along with their contact information.

How do I find my account information?

Due to privacy concerns Tower Loan does not transmit account information via email. All requests for account information, including but not limited to, account number, balance, payoff amounts or payment arrangements should be made in person or by calling the office where the account was originated.

How do I reach customer service?

You can visit our customer service webpage to submit a complaint. We'd prefer you to attempt to work this out at the local branch first, but if you have, you can submit your issue here to be contacted.

How do I file a credit reporting dispute?

If you believe there has been inaccurate reporting of your account, please visit our customer service website to submit a dispute form.